Our Policies
Last updated: September 2026
Please review the policies below before your appointment — they cover our 48-hour guarantee, how to prepare your vehicle, and our cancellation and deposit terms.
48-Hour Service Guarantee
At Luxury Diamond Detailing, we stand behind the quality of our work.
Your service includes a 48-hour satisfaction guarantee, beginning when your vehicle is returned to you. If you notice an issue directly related to the service performed, please contact us within 48 hours so we can review the concern and, when applicable, provide a complimentary touch-up.
This guarantee does not cover new stains, spills, dirt, pet hair, damage, or other conditions that occur after the vehicle has been returned.
Your satisfaction is our priority.
Vehicle Preparation Policy
To ensure a safe, efficient, and high-quality detailing service, customers are required to properly prepare their vehicle before the appointment.
Please Remove All Personal Belongings
Before your appointment, please remove the following items from your vehicle:
- Purses, handbags, backpacks, luggage, and personal bags.
- Cash, jewelry, important documents, and other valuables.
- Phones, tablets, laptops, electronics, and other personal items.
- Personal belongings stored in the seats, floorboards, center console, door panels, trunk, or other areas of the vehicle.
- Food, drinks, containers, and other non-vehicle-related items.
- Trash that is not part of the vehicle.
Firearms & Weapons
All firearms and other weapons must be completely removed from the vehicle before the detailing service begins. For the safety of our customers and our detailing team, we will not begin or perform the service while firearms or other weapons remain inside the vehicle.
Personal Property & Valuables
Luxury Diamond Detailing is not responsible for personal belongings, cash, documents, electronics, valuables, firearms, weapons, or other items left inside the vehicle during the service. Customers are responsible for removing and securing all personal belongings and valuables before the appointment.
Excessive Trash or Personal Items
The vehicle should be reasonably clear of personal belongings and excessive trash before the appointment.
If excessive trash, personal belongings, or other items significantly interfere with the detailing process, an additional cleaning fee may apply, or the service may need to be modified or rescheduled.
Removing personal belongings allows our technicians to properly access the vehicle and focus on delivering the best possible detailing results.
Customer Acknowledgement
By booking an appointment with Luxury Diamond Detailing, the customer acknowledges and agrees to this Vehicle Preparation Policy.
Cancellation Policy
At Luxury Diamond Detailing, we value our customers' time and our team's schedule. Each appointment is reserved exclusively for your vehicle, so we kindly request advance notice if you need to cancel or reschedule.
Cancellation Terms
- Cancellations or appointment changes must be made at least 24 hours in advance.
- Cancellations made with less than 24 hours' notice may be subject to a cancellation fee or loss of the deposit paid.
- No-shows without prior notice may result in the loss of the deposit and/or require a new deposit to book future appointments.
- Arrivals more than 15 minutes late without prior communication may affect service availability and may require rescheduling.
- If you need to reschedule your appointment, we will do our best to accommodate you based on our availability.
By booking an appointment with Luxury Diamond Detailing, the customer acknowledges and agrees to this Cancellation Policy and understands that the reserved time is dedicated exclusively to their vehicle.
Deposit & Refund Policy
A deposit may be required to reserve your scheduled appointment. This deposit secures your service date and allows us to properly allocate time, equipment, and products specifically for your vehicle.
Deposit Terms
- Deposits are applied toward the final service balance.
- Deposits are non-refundable for cancellations made less than 24 hours before the scheduled appointment.
- If a cancellation is made with more than 24 hours' notice, the deposit may be transferred to a future appointment within 30 days.
- No-shows or same-day cancellations will result in the loss of the deposit.
- If Luxury Diamond Car Detailing needs to cancel or reschedule due to unforeseen circumstances, the deposit will be fully transferred or refunded.
By submitting a deposit, the customer acknowledges and agrees to these terms and authorizes Luxury Diamond Detailing to reserve the requested appointment time.
Questions About These Policies?
If you have any questions about our policies, contact us: